Policies
Privacy
Urban Denim Company has created
this privacy policy because we respect our customers and want them to feel
secure in the fact that their personal information will always be handled responsibly.
We value and honor the privacy of all personally identifiable information entrusted to us.
Urban Denim Company is the sole owner of all information gathered through this website
and we will only share your personal information with outside parties when we are required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law, cooperate with law enforcement agencies or to comply with a legal process served upon this website.
We've taken every available precaution to protect
the personal information entrusted to us. We are currently partnered with
Comodo, a highly regarded name in the industry, to provide 128 bit SSL technology to our site which is a protocol that encrypts data for secure transport over the internet. Simply put, all information being sent from this website is scrambled beyond recognition until it reaches its destination. Therefore, to any third party, the information appears in a completely unreadable format making it quite useless to them.
Payments
Domestic Orders
Domestic order payments
(including Canada) may be made by credit/debit cards, PayPal, Western Union, bank wire transfer
or prepayment with US certified funds such as a cashiers check only. No COD
deliveries are available at this time. Also, please note that we have a zero
tolerance policy regarding fraudulent purchase attempts and will prosecute all
attempts at theft to the fullest extent in which the law allows. Below are
details concerning each of the available payment methods.
- Credit/Debit Cards:
Payments by credit/debit cards are limited to $5000.00 per transaction. Orders amounting to more than $5000.00 may
pay the remaining balance owed with secure funds such as a bank wire transfer, Western Union or prepayment with a
cashiers check as described below.
It is particularly important that when choosing to use a credit/debit card for the payment of your order that the information you submit, such as your billing address, be an exact match with the information associated with
that credit/debit card. Any mismatches between the actual credit card information and the information you provide will most certainly result in the delay of your order being processed and quite possibly a complete cancelation of the order
if deemed suspicious. If you are requesting to have your merchandise shipped to an address other than your verified billing address you must have that shipping address notated with the
card issuing bank - no exceptions.
- PayPal:
PayPal may be chosen as a payment method at checkout when ordering through
our website or, if ordering by phone, we can email you a PayPal
invoice which can be paid at your convenience. However, PayPal invoices must
also be paid in a timely manner (within 48 hours of receipt) or the original
order will be cancelled and the ordered merchandise will be returned back to
stock.
- Western Union: To make
a payment with Western Union you must place your order by phone or email only since
our website will not offer Western Union as a payment option at checkout. After your
phoned in or emailed order has been placed you will then receive an invoice for your order by
email which will contain the information needed to complete your payment.
- Bank Wire Transfer: To make a payment
by bank wire transfer you must place your order by
phone or email only since our website will not offer bank wire transfer as a
payment option at checkout. After your phoned in or emailed order has been placed you will receive an invoice
for your order by email which will contain the information needed to complete your
payment.
- Certified Funds: To
prepay for your order with certified funds you must first place your order by phone or email only since our website will not offer pre payment with certified funds as a payment option at checkout. After your
phoned in or emailed order has been placed you will receive an invoice for your order by email which will contain detailed instructions on how to complete your order by mailing us your certified check to complete your payment.
Please keep in mind that even certified funds can take up to 7 to 10 business days to clear in some cases and your order will not be shipped prior to this.
International Orders
International orders may be paid by
bank wire transfer, PayPal or Western Union only. No credit/debit cards or prepayment with foreign cashiers checks
will be accepted. Please phone in or email us the the items you wish to
order being sure to include your full delivery address, local phone number
and preferred method of payment from those listed above so that we may quote you
the most accurate shipping costs. We will then reply back with further
details on completing your transaction.
Shipping
Urban Denim Company ships
almost exclusively with UPS for domestic orders (including Canada) & USPS
for international orders. Shipping rates are generally determined by using the
following three variables: the delivery destination, the total weight of your order and the number of boxes
needed to ship it. All orders are automatically fully insured
through our own shipping accounts and therefore we are not able to use a customer’s own
personal UPS/USPS account for the shipping of an order.
Under most circumstances customer orders are
shipped out within 1 to 3 business days after receipt of payment although at
times of high order volume or at certain times of the year when inventory is in
shorter supply, such as holidays, some orders may take additional time, however this is generally
uncommon. If an ordered item is unavailable, it will be put
on backorder status and you will be notified of this with the options of waiting for
more stock to arrive, substitute it with a comparable item or cancel the item for a
store credit/refund.
Domestic Shipping
UPS Ground is normally our default shipping method for all domestic and most Canadian orders. Shipping quotes
for domestic orders (including Canada) can be obtained online
directly from your shopping cart during checkout prior to finalizing your
purchase or after phoning in your order to our sales department.
All customers will receive notification by email directly from UPS once their
order has shipped which will provide all the necessary information for tracking
your shipment. UPS will also send additional emails to notify you of any
delivery exceptions as well. Tracking numbers
and shipment details for your orders can also be obtained at any time by logging into your
customer account through our website.
International Shipping
USPS is normally our default shipping method for all International shipments. Shipping quotes will be calculated for you after you have submitted your order to us by
phone or email. USPS generally offers two shipping options for international
shipments: Global Express (3 to 5 business days) and Airmail Parcel Post (4 to 10 business days). You will be given quotes for both methods and allowed to choose the method that works best for you. Tracking numbers will be emailed to you after your order has shipped.
Returns
Urban Denim Company has written this return policy to eliminate any misconceptions regarding customer purchases and their rights after the sale.
We ask that if you are not in complete agreement with this policy that you
please do not order. If you should have any questions or need any clarifications
regarding this policy, please feel free to contact our sales department at
815-230-3591 or by
email.
Although the wholesale urban
apparel offered through our website are either new or off-price, 1st quality goods they are still considered closeouts and therefore, in most cases, all sales
will be final with only a few exceptions - some of which are listed below.
Please be aware that closeout apparel
in general does have a high rate of turnover and that inventory can change very quickly and
often times without much notice. However, we will always try to update our website as quickly as possible when a
product option does change but there is always a possibility that the style/color you receive of an item may be
slightly different than the one you chose online - such as a different color or
wash than what was chosen. With that said, we will always try to communicate to
our customers any variations and offer additional options prior to shipping.
- Merchandise that is found to be damaged upon receipt by the customer will be eligible for an even exchange, a merchandise credit or a complete refund. Customers must notify us within
3 business days of receipt of any damages to qualify.
- A refund will never be considered for reasons such as discovering you no longer like the style of an item or that an item did not sell well enough at your place of business as well as any other reason of similar superficial nature
including, but not limited to, cancellation of any order while already in
transit to the customer.
- In the event that a return
authorization is granted you will be given a return authorization number (RA#) to label your
package(s) with. Our shipping carrier will then be dispatched by us to pick up the package(s) from your location. No returns will be accepted without this RA# printed on
each package being returned.
- Never ship back merchandise without prior authorization.
Doing so will most likely result in the package(s) being refused upon delivery
and at your full expense. Always receive prior authorization before
attempting to return any merchandise.
- If a refund is granted for any reason other than for damages as mentioned above your refund in
some cases may be subject to a 20% restocking fee and also less any additional shipping charges incurred by us.
- Upon receipt of your
return, we ask that you please allow up to 7 to 10 business days for your refund to be processed and for the return of funds into your account if you paid by credit/debit card. For all other methods of payment
you will be refunded by company check within this same time period.
Failure to read and/or understand this return
policy does not in anyway absolve an individual from having to abide by it.
Please note that the goods advertised on this website are intended for sale to
legitimate business entities only so it is not unrealistic to expect, as a business owner
contemplating ordering merchandise from this website, to have the fundamental business
knowledge, common sense and the comprehension skills necessary to realize the
importance of reading and understanding a companies policies prior to ordering.
Ignorance is never a viable excuse regarding any disputes in connection with the
issues being addressed within this return policy.
If you should have any
questions or need any clarifications regarding any of our companies policies,
please feel free to contact our sales department at 815-230-3591 or by
email.