Urban Denim Company - Company Policies

Urban Denim Company

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Policies

The information contained on this page communicates our companies’ policies in regards to the Urban Denim Company website. It is highly suggested that potential customers fully review these polices and also refer to our FAQ page for answers to commonly asked questions.

Privacy Policy

Urban Denim Company has created this privacy policy because we respect our customers and want to be certain that their personal information will be handled responsibly. Urban Denim Company values and honors the privacy of personally identifiable information entrusted to us.

Urban Denim Company is the sole owners of all information gathered through this website. We will only share your personal information with outside parties when we are required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law, cooperate with law enforcement agencies or to comply with a legal process served upon this website.

We take every precaution made available to protect any personal information you provide to us. We have partnered with Thawte, a highly regarded name in the industry, to provide 128 bit SSL (secure socket layer) technology to our site which is a protocol that encrypts data for secure transport over the internet. Simply put, all information being sent from this website is scrambled beyond recognition until it reaches its destination. Therefore to any third party, such as a hacker, the information appears in a completely unreadable format making it quite useless to them.

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Payment Policy



Domestic Orders

Domestic orders may be paid by credit/debit cards, Western Union, bank wire transfer and prepayment with certified funds such as a cashier’s check. We currently no longer offer COD as a payment option for domestic orders – NO EXCEPTIONS.

  • Credit/Debit Cards: Payments by credit/debit cards are limited to $5000.00 per transaction. Orders amounting to more than $5000.00 must be paid with secure funds such as a bank wire transfer, Western Union or prepayment with a Postal Money Order. 
    It is extremely important that when choosing to use a credit/debit card for the payment of your order that the information you submit along with your order, such as your billing address, be an exact match with the information associated with your credit/debit card. Any mismatches between your actual credit card information and the information you provide will most certainly result in the delay of your order being processed and quite possibly a complete cancelation of the order.
    If you are requesting to have your merchandise shipped to an address other than your verified billing address you must have that shipping address noted with the issuing bank of the credit/debit card.
  • eCheck: An eCheck is an electronic debit from your checking or savings account which is very similar in nature to a simple debit card transaction. During the checkout process you will see this new option in the drop down menu in which you will be required to enter in your checking or savings account information. Please note that although it will ask for your SS# - we here at Urban Denim Company never see that information - only the banks are privy to the personal information you enter. Also note that an eCheck can take up to 5 business days to clear - just like a regular paper check. eChecks are limited to $1500.00 per transaction.
  • Western Union:  To make payment with Western Union you must place your order by phone or email – ordering online will not offer Western Union as a payment option. After your order has been placed you will receive an invoice for your order which will contain the information needed to complete your payment.
  • Bank Wire Transfer:  To make a payment with a bank wire transfer you must place your order by phone or email – ordering online will not offer bank wire transfer as a payment option. After your order has been placed you will receive an invoice for your order which will contain the information needed to complete your payment.
  • Certified Funds:  To make payment with certified funds you must place your order by phone or email – ordering online will not offer certified funds as a payment option. After your order has been placed you will receive an invoice for your order which contain instructions on how to complete your order by mailing us your cashier’s check to complete your payment. Please keep in mind that even certified funds can take from 7 to 10 business days to clear and your order will not be shipped prior to this.

International Orders

International orders may be paid by Western Union & bank wire transfers only. No credit/debit cards or prepayment with foreign cashier’s checks will be accepted. 

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Shipping Policy

Urban Denim Company ships exclusively with UPS for domestic orders & USPS for international orders. Shipping rates are generally determined by three variables: your exact location, the total weight of your order and the number of boxes to be shipped. All orders are fully insured through our own shipping accounts and we not able to use a customer’s own personal UPS/USPS account for shipping out an order. Under most circumstances all customer orders are shipped out within 1 to 2 business days after receipt of payment although at times of high order volume some orders may take up to 3 business days to ship out but this is generally uncommon.

Domestic Shipping

UPS Ground is our default shipping method for all domestic and most Canadian orders. Shipping quotes can be obtained online directly from your shopping cart during checkout prior to finalizing your purchase. All customers will receive notification by email directly from UPS once their order has shipped which will provide all the necessary information for tracking your shipment. UPS will also send additional emails to notify you of any delivery exceptions as well. Tracking numbers and shipment details for your orders can also be obtained at any time by logging into your customer account after the order has shipped.

International Shipping

USPS is our default shipping method for all International shipments. Shipping quotes will be calculated for you after you have submitted your order to us by email. USPS offers two shipping options: Global Express (3 to 5 business days) and Airmail Parcel Post (4 to 10 business days). You will be given quotes for both methods and allowed to choose the method that works best for you. Tracking numbers will be emailed to you after your order has shipped.

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Return Policy

Urban Denim Company has written this return policy to eliminate any misconceptions regarding customer purchases and their rights after the sale. If you are not in total agreement with this policy we ask that you do not order.

Although the wholesale clothing offered through this website are 1st quality goods they are still considered closeout goods and therefore, in most cases, all sales will be final with only a few exceptions - some of which are listed below.

Also, please note that although we will always attempt to fulfill orders with assorted styles & colors, it is not always possible due to inventory demands combined with the unpredictable nature of the closeout industry in general. In a case such as this, it is possible that you may receive only one style of a particular item or, in some cases, a different style altogether than the one shown. Please read merchandise descriptions in full before purchasing.

Please be reminded that closeout apparel does have a high rate of turnover and that styles do change very quickly and sometimes without notice. And although this does not happen often and we try to update this website as quickly as possible when a style does change there is always a possibility that the style you receive of an item may be different than the one you viewed online. If you are unwilling to accept this fact, we again ask that you do not order form this website. 

  • Merchandise that is found to be damaged upon receipt by the customer will be eligible for an even exchange, a merchandise credit or a complete refund. Customers must notify us within 7 days of receipt of any damages.
  • A refund will never be considered for reasons such as discovering you no longer like the style of an item or that an item did not sell well enough at your place of business as well as any other reason of similar superficial nature including, but not limited to, cancellation of any order while already in transit to the customer.
  • In the event that a return is granted you will be given a return authorization number (RA#) to label your box with. UPS will then be dispatched by us to pick up the package from your location. No returns will be accepted without this RA# printed on the box being returned.   
  • Never ship back merchandise without prior authorization or else that package will be refused upon delivery.
  • If a refund is granted for any reason other than for damages as mentioned above your refund in most cases will be subject to a 15% restocking fee and less any additional shipping charges incurred by us.  
  • Please allow up to 2 weeks for your refund to be processed and for the return of funds into your account if you had paid by credit/debit card. For all other methods of payment that were used you will be refunded by company check within this same time period.

Failure to read and/or understand this return policy does not in anyway absolve an individual from having to abide by it. Please note that the goods advertised on this website are intended for sale to legitimate businesses only so it is not unrealistic to expect a business owner contemplating ordering goods from this site to have the fundamental business knowledge, common sense and the comprehension skills necessary to realize the importance of reading a companies policies prior to ordering merchandise. Ignorance is never a viable excuse regarding any disputes in connection with the issues being addressed within this return policy.

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