Urban Denim Company - Frequently Asked Questions

Urban Denim Company

**NEW ARRIVALS**
**ON SALE**
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Frequently Asked Questions

This page was created to provide answers to 10 of the most commonly asked questions we receive. If, after reviewing this page, you still have questions or concerns please contact our sales department at 815-230-3591 or by email.

What is your minimum order?

For domestic orders (including Canada) there is no minimum dollar amount to spend while international orders require a minimum purchase of $500.00 or more per transaction.

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Can I choose my own sizes?

Unfortunately we cannot allow customers to custom choose their own size scales; mainly due to the way the merchandise comes prepackaged from the manufacturer in which all size scales are pre-determined. We highly suggest reviewing each item's product description in full in order to fully determine the sizes you will be receiving.

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How do I place an order?

Orders can be placed either by adding items to the shopping cart on this website and proceeding through the checkout process or by phoning the order into our sales department at 815-230-3591. It really just depends upon what you are more comfortable with. If your desired payment method is either through Western Union, bank wire transfer or prepayment with certified funds though then your order must be phoned in as those payment options are not available through the website checkout. 

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What long will it take for my order to ship?

Under most circumstances customer orders are shipped out within 1 to 3 business days after receipt of payment although at times of high order volume or at certain times of the year when inventory is in shorter supply, such as holidays, some orders may take additional time, however this is generally uncommon.

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What forms of payment are available to me?

For domestic orders (including Canada), payments may be made by credit/debit cards, PayPal, Western Union, bank wire transfer or prepayment with US certified funds; such as with a cashiers check. All payment forms are accepted though phone ordering while only credit/debit cards and PayPal are available through our website checkout. For international orders, only bank wire transfer, PayPal or Western Union will be accepted. Please review our Payment Policy for additional details.

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Do you have a print catalog available?

No, we do not. The problem with print catalogs is that they are almost always out of date due to the ever changing merchandise that's available as older styles sell out and newer ones arrive in. This is an ever evolving process which never ends and therefore makes catalogs quite obsolete in today's market. A catalog is quite worthless if it is not accurate. At least on the web we can make continuous updates to reflect our current stock.   

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Do you carry additional items not listed on your website?

Yes, we do have many other items available which are not listed on our website and as much as we try to add everything, it is just not always possible to keep up. However, there are ways of getting product updates regarding items not listed on our website and that is by joining our mailing list or by simply contacting our sales department at 815-230-3591. We would be happy to send you additional information on all the items not listed. 

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How often do you get in new styles?

This is really a difficult question to answer since the arrival of new styles rests almost exclusively on the rate at which our current stock sells. But generally when we bring in new merchandise we try to purchase around a 3 to 4 week supply. So, if this formula plays out, most items will change at least monthly - if not sooner. Also, when you consider the wide variety of brands & styles we actually offer, there is almost always something new coming in - every few days in fact. But again, these are estimates so you really have to just keep checking back often to see the changes on our website as they are made.

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Is your merchandise authentic?

Yes, we fully guarantee all available merchandise to be 1st quality authentic.

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Who can I contact if I have additional questions?

Our sales department is available to answer all question and can be reached at 815-230-3591 or by email during our normal office hours of Monday through Friday from 9:00am to 5:00pm CST. If calling, but are unable to reach us, please leave us a message and your call will be returned no later than the end of the business day if calling during normal office hours. Otherwise, if after hours, your call will returned on the following business day.  

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