Frequently Asked Questions
This page was created to
provide answers to 10 of the most commonly asked questions we receive. If,
after reviewing this page, you still have questions or concerns please
contact our sales department at 815-230-3591 or by
email.
For domestic orders (including
Canada) there is no minimum dollar amount to spend while international orders
require a minimum purchase of $500.00 or more per transaction.
Unfortunately we cannot allow
customers to custom choose their own size scales; mainly due to the way the
merchandise comes prepackaged from the manufacturer in which all size scales are
pre-determined. We highly suggest reviewing each item's product description in
full in order to fully determine the sizes you will be receiving.
Orders can be placed either by
adding items to the shopping cart on this website and proceeding through the
checkout process or by phoning the order into our sales department at
815-230-3591. It really just depends upon what you are more comfortable with. If
your desired payment method is either through Western Union, bank wire transfer
or prepayment with certified funds though then your order must be phoned in as
those payment options are not available through the website checkout.
Under most circumstances
customer orders are shipped out within 1 to 3 business days after receipt of
payment although at times of high order volume or at certain times of the year
when inventory is in shorter supply, such as holidays, some orders may take
additional time, however this is generally uncommon.
For domestic orders (including
Canada), payments may be made by credit/debit cards, PayPal, Western Union, bank
wire transfer or prepayment with US certified funds; such as with a cashiers
check. All payment forms are accepted though phone ordering while only
credit/debit cards and PayPal are available through our website checkout. For
international orders, only bank wire transfer, PayPal or Western Union will be
accepted. Please review our Payment Policy
for additional details.
No, we do not. The problem
with print catalogs is that they are almost always out of date due to the ever
changing merchandise that's available as older styles sell out and newer ones
arrive in. This is an ever evolving process which never ends and therefore makes
catalogs quite obsolete in today's market. A catalog is quite worthless if it is
not accurate. At least on the web we can make continuous updates to reflect our
current stock.
Yes, we do have many other
items available which are not listed on our website and as much as we try to add
everything, it is just not always possible to keep up. However, there are ways
of getting product updates regarding items not listed on our website and that is
by
joining our mailing list or by simply contacting our sales department at
815-230-3591. We would be happy to send you additional information on all the
items not listed.
This is really a difficult
question to answer since the arrival of new styles rests almost exclusively on
the rate at which our current stock sells. But generally when we bring in new
merchandise we try to purchase around a 3 to 4 week supply. So, if this formula
plays out, most items will change at least monthly - if not sooner. Also, when
you consider the wide variety of brands & styles we actually offer, there is
almost always something new coming in - every few days in fact. But again, these
are estimates so you really have to just keep checking back often to see the
changes on our website as they are made.
Yes, we fully guarantee all
available merchandise to be 1st quality authentic.
Who can I contact if I have additional questions?
Our sales department is
available to answer all question and can be reached at 815-230-3591 or by
email
during our normal office hours of Monday through Friday from 9:00am to 5:00pm
CST. If calling, but are unable to reach us, please leave us a message and your
call will be returned no
later than the end of the business day if calling during normal office hours.
Otherwise, if after hours, your call will returned on the following business
day.