Frequently Asked Questions
This page contains answers to some of the most commonly asked questions we receive. A complete review of this page, as well as our
Policies &
Terms of Use pages, is encouraged by all potential customers to better understand our business and how it operates. If after reviewing these pages and you still have questions or concerns please visit our
Contact Us page for further information in regards to contacting our customer support staff.
We feature wholesale urban wear, hip hop clothing & designer apparel which includes mens, womens &
childrens jeans, shorts, t shirts, sets & more. Some of the brand names we feature
include Akademiks, Apple Bottoms, Artful Dodger, Avirex, Baby Phat, Coogi, Ecko, Ecko Red, Evisu,
Enyce, Girbaud, G Unit, Marc Ecko, Miskeen, Phat Farm, Red Monkey, Rocawear, Sean John, Zoo York & others. Please visit our product catalog pages for a complete list of our current product
lines.
If you are a business owner you can open an account with us by clicking on the
My Account link and then
simply filling in all of the required information. Your account will then be active and you can begin to make purchases by adding items into your cart. You can also log into your account at any time to check your order history, retrieve tracking numbers & more.
If you would like to receive email updates on new products, sale items and other special offers be sure to check the mailing list box during your account sign up process.
Order placement is a simple process. Simply add the items you wish to purchase into your cart as you browse our product pages. When you have finished shopping click the checkout link inside the right column. From there you will need to either log into your account if have already created one or sign up for a new account if you are a first time customer. Then just follow the instructions on each checkout page to complete the purchase. You will receive notification by email confirming your purchase once the checkout process in completed.
For domestic orders we accept payment by credit/debit cards (Visa, MasterCard & Discover), Western Union, bank wire transfers and prepayment with certified funds (cashiers check or money order). We are no longer offering COD as a payment option – NO EXCEPTIONS. Credit card orders are limited to $5000.00 per transaction. Orders amounting to more than $5000.00 must be paid with secure funds such as a bank wire transfer or Western Union.
We have also recently introduced a new payment
option known as an eCheck. Essentially an eCheck is an electronic debit from
your checking or savings account which is very similar in nature to a simple debit card
transaction. During the checkout process you will see this new option in the
drop down menu in which you will be required to enter in your checking or
savings account
information. Please note that although it will ask for your SS# - we here at
Urban Denim Company never see that information - only the banks are privy to the
personal information you enter. Also note that an eCheck can take up to 5
business days to clear - just like a regular paper check. eChecks are limited to
$1500.00 per transaction.
For international orders we can only accept payment by bank wire transfer & Western Union.
For more details concerning our payment requirements please visit our
Polices page.
Yes, we ship our merchandise worldwide and also prepare the proper shipping documents required for all international shipments. Shipping quotes for international orders may be requested by emailing us a list of the items you may intend to purchase along with your full shipping address. We will respond back promptly with the shipping quotes and in most cases we will be able to offer a few different shipping options that you can choose from.
Also, please be aware that international customers are fully responsible for any taxes, duty and/or brokerage fees that may be due upon receipt of shipment. We suggest that you check with your local customs bureau for additional information.
Generally all orders are shipped out within 1 to 2 business days upon receipt of payment although at times of high order volume, such as around busy holidays, some orders may take up to 3 business days to ship out. However, this is a rare
occurrence and you can expect 1 to 2 days in most cases.
For domestic orders we have tried to keep our minimum order requirements very manageable to
accommodate all customers. Unlike many other wholesalers, we do not require you to spend a minimum dollar amount. We only ask that you purchase at least one 6pc prepack of any item in our inventory. International orders however do carry a $500.00 minimum order requirement.
No, each prepack has a pre-determined size scale that is based upon the manufacturers scale which will give you a full range of sizes. No exceptions will be made in regards to these pre-determined size scales.
We will always attempt to fulfill orders with
assorted styles & colors but this is not always possible due to inventory
demands combined with the unpredictable nature of the closeout industry in
general. In a case such as this, it is possible that you may receive only one
style of a particular item or, in some cases, a different style altogether than
the one shown. If you are unwilling to accept this fact, we ask that you
do not order form this website.
What is the easiest way to reach a company representative?
The easiest way to reach a representative is to first try and utilize our live chat feature - the chat link is located in the upper right corner on each page. You may also want to try sending us an email at
admin@urbandenimcompany.com. Then of course you can always try to call us toll free at 877-336-9681 but please leave a message if you are unable to get through as we are constantly on the phone throughout most of the day. If calling during our normal office hours and you leave a message your call will be returned no later than the end of the same business day. If the message is left after normal office hours your call will be returned the morning of the following
business day.